May 31 – June 2, 2024
Dallas, Texas

May 31 – June 2, 2024

FAQ

FESTIVAL INFO

DreamHack is an immersive gaming experience where the community comes to life. At our festival, you come to experience professional esports tournaments, amateur and high school gaming tournaments, world-famous bring-your-own-computer (BYOC) LAN party, cosplay, art, activities, expo, screenings and more.

Find BYOC and Main Registration desks at the Lobby, registration opening times:
Friday: 8:00 AM until 7:30 PM
Saturday: 8:00 AM until 7:30 PM
Sunday: 8:00 AM until 5:00 PM

Join our Discord and talk to one of our community members! You can also contact our reps at support@dreamhack.com if you prefer email.

ATTENDEE INFO

Children under the age of 13 must be accompanied by a parent or legal guardian, and a parental or guardian waiver must be signed when collecting your tickets for anyone under the age of 18.

You can download and fill in the the age waiver form here.

As much as we love animals, they’ll have to remain at home. The only animals allowed inside the building are service animals.

Both IRL Streaming and recording footage is allowed and encouraged at DreamHack. However, it’s important to be respectful of our visitors! If, when you are IRL Streaming or filming, and a visitor asks you not to film or otherwise feature them in your IRL stream, you must cease filming them immediately. If you are IRL Streaming and not following this policy, you will be asked to leave the event.

While we do not go out of our way to record people, you may be caught in videos used for marketing purposes. Please read section 6.8 on our rules page for a full breakdown of our video and photography rules.

At this time we are not offering a hotel room block.

BADGE / TICKETING info

You can buy badgesdirectly from our badges page. We do not condone the selling of badges on third party websites – if you do buy from them be careful as we cannot confirm their validity.

DreamHack badgeare non-refundable. The only circumstance for a ticket refund is if the event is postponed.

You might have decided to upgrade your DreamHack experience and we want to support you, so send an email to support@dreamhack.com and they can assist.

There may be some badge or badge types that aren’t upgradable.

You will receive a full refund within 60 days of the original event dates.

Children aged 12 and under are able to attend the festival for free but they must still have a ticket, so make sure to select family pass ticket when you buy a 1-day or 3-day pass.

Yes, badge registration desks will be open until 8PM daily on Friday and Saturday, and then closes on 5PM on Sunday.

Yes you can! Make sure to select the option on Tixr with the blue banner before you login and use your credit or debit cards to confirm your payment.

Journalists may contact the Office of Press Operations via our Press Accreditation site.

The only place that can assist with ticketing is our support line: support@dreamhack.com

byoc lan

There is a BYOC (Bring Your Own Computer) area at our event where you can join in our BYOC tournaments, and play games all weekend long.

Friday, 9 AM until Sunday 7PM.

Once the BYOC LAN is open, it will remain open until the festival ends.

We’d recommend the following:

  • Your gaming rig: PC, monitor, mouse, keyboard, headphones, and other peripherals. Don’t forget the cables!
  • Powerstrip extension (with multiple power outlets)
  • Ethernet/network cable (about 50′)
  • Personal medication
  • Water bottle – don’t forget to hydrate!
  • Extra comfy clothes

BYOC Parent Badge
Additional area access to the BYOC for parent/guardians of minors to check on them through ought the festival.

What does this mean

  • You will be granted to the BYOC area within the event.
  • No seat or table will be provided to you.
  • We ask you do not stay in the area for extended periods of time, due to overcrowding concerns.

 

What the parent badge is not

  • A ticket into the DreamHack Festival – a valid ticket must be purchased for the parent of the BYOC Minor.
  • A parent badge does not come with a BYOC badge. It is a Festival badge that we extend additional access to.

SECURITY & SAFETY

Make sure to check out the festival rules list so you know exactly what you can and cannot do at the festival.

While we cannot discuss all aspects of the security measures we implement at our festivals, you can read more information about what is and is not allowed at the festival through section 1 on our rules page.