When will DreamHack Dallas 2020 take place?
DreamHack Dallas 2020 will now take place August 14-16th.
I have bought a ticket to DreamHack Dallas 2020, is it still valid for the new dates?
Yes, your existing ticket will work as normal and you currently do not need to do anything. If we change anything when it comes to what your specific ticket type offers, we will let you know in advance.
I have bought a bundle pass for DreamHack Dallas 2020 and A-kon, what happens to my tickets?
All DreamHack Dallas and A-kon bundle passes will automatically be refunded to the credit card that completed the purchase. Please note this process might take a couple of weeks due to the nature of the situation.
I have bought a ticket to DreamHack Dallas 2020 but can't attend the new dates, can I get a refund?
Yes, reach out to firstname.lastname@example.org and we will refund your order to the same credit card you used to purchase. This optional refund offer is valid for one month until April 19th. Please note that due to the nature of the situation, refunds might take longer than usual.
Will the event on the new dates be exactly the same as planned?
Due to content at the festival being heavily dependent on third parties, we cannot guarantee the event will host the exact same content including but not limited to, for example esports, expo, or BYOC tournaments. We will continuously update our website with the confirmed content for the event.
I had a reservation at one of your partnered hotels, can you assist me with cancelling the reservation?
Unfortunately we can't assist you in hotel matters. We recommend you to reach out to the hotels yourself.
A Loft Dallas – (214) 761-0000
Omni Dallas – (214) 744-6664
I have a question that isn't answered here, how can I contact you?
You can contact us at email@example.com. Please note that due to the nature of the situation, responses might be delayed due to a lot of incoming inquiries.