FAQ

Yes, your existing ticket will work as normal and you currently do not need to do anything. If we change anything when it comes to what your specific ticket type offers, we will let you know in advance.

All DreamHack Dallas and A-kon bundle passes will automatically be refunded to the credit card that completed the purchase. Please note this process might take a couple of weeks due to the nature of the situation.

Yes, reach out to support@tixr.com and we will refund your order to the same credit card you used to purchase. This optional refund offer is valid for one month until April 19th. Please note that due to the nature of the situation, refunds might take longer than usual.

Due to content at the festival being heavily dependent on third parties, we cannot guarantee the event will host the exact same content including but not limited to, for example esports, expo, or BYOC tournaments. We will continuously update our website with the confirmed content for the event.

Unfortunately we can't assist you in hotel matters. We recommend you to reach out to the hotels yourself.

A Loft Dallas – (214) 761-0000
Omni Dallas – (214) 744-6664

You can contact us at support@dreamhack.com. Please note that due to the nature of the situation, responses might be delayed due to a lot of incoming inquiries.