FAQ

Friday: 10AM–Midnight
Saturday: 10AM–Midnight
Sunday: 10AM–7PM
Expo Hall: Fri/Sat Noon–8PM | Sun 11AM–7PM
Registration Desk: Fri/Sat 8AM–10PM | Sun 8AM–3PM

Venue Open 24 Hours for 3-Day pass Holders

BYOC Attendee computer drop off time begins at 9AM on Friday

Kay Bailey Hutchison Convention Center

650 S Griffin St

Dallas TX 75202

USA

The Kay Bailey Hutchison Convention Center website can help you out with directions and parking.

DreamHack is a gaming event unlike any other! DreamHack events are all about the massive BYOC (Bring Your Own Computer or Console) party, paired with a plethora of competitive tournaments and international esports competitions happening. Visitors are able to check out the latest gaming and tech gear at the Expo, and take part in all sorts of different activities! Activities include tournaments, cosplay, non-gaming events like scavenger hunts, tabletop games and more!

You can purchase tickets here. All tickets can be picked up at the registration desk (tickets are not mailed).

Event tickets will be available for purchase at the event for day visitors if they are not sold out online. We recommend purchasing tickets as soon as possible. The tickets are cheaper if you purchase them earlier and buying them in advance guarantees you can get into the festival if we sell out. Find out more information about the different ticket types on our ticket page.

All DreamHack Dallas ticket holders are eligible to participate in tournaments. Some tournaments require you to participate in a qualifier ahead of time.

To participate in BYOC (Bring Your Own Computer) tournaments, you’ll need a BYOC pass which gives you a seat reservation where you can set up your own computer. DreamHack’s console tournaments don’t require you to bring your own console, you can play on ours.

Don’t miss your chance to pre-register to secure your spot in the tournaments you want to participate in! Visit our Esports and BYOC LAN pages for additional details on pre-registration or qualifiers.

For every BYOC ticket purchased will receive one table seat reservation and a basic chair. You will be provided with two sockets on a powerstrip and one internet port. You will need to provide an internet cable (we recommend a minimum of 30ft to be safe). If you forget these, they will be available for purchase at the DreamHack Store.

It is absolutely safe to bring your PC to our event. We will have our Crew security staff on-site during the whole event. If you are concerned about security you may bring a computer lock to secure your tower (or laptop) and peripherals to the table. We do not recommend leaving valuables like cell phones or wallets at your BYOC seat as those are much easier to walk away with. DreamHack is not responsible for any lost possessions.

When you purchase a ticket you will receive a request from the DHID seatmap system to claim your ticket or gift it to someone else. If you are buying for several individuals you can chose to either keep all the seats and pick them all together on the map or gift them to all of your friends and let them pick the seat themselves when the time comes.

The seatmap will open at a time different than you receiving the above mail if you have bought your ticket before the opening of the seatmap. In general this is when buying your ticket in pre-sale, earlybird, or early in wave 1.

We suggest keeping track of our social media as we will highlight when the seatmap opens there. We do not pin a date on the seatmap publicly very early on due to venue side floorplan changes.

Once you have picked your seat you can move it around whenever you like, however approximately a week before the event the seatmap will be locked. Meaning no more changes are possible.

Yes! The official DreamHack Store will be on-site and your place to purchase exclusive DreamHack clothing and gear and some limited items only available onsite at DreamHack events.

IRL Streaming is allowed and encouraged at DreamHack, however, it’s important to be respectful of our visitors! If, when you are IRL Streaming, a visitor asks you not to film or otherwise feature them in your IRL stream you are must cease filming them immediately. If you are IRL Streaming and not following this policy, you will be asked to leave the event.

Everyone is welcome at DreamHack Dallas! Anyone below the age of 13 must be accompanied by their parent or legal guardian at all times. Anyone below the age of 18 is required to have their parent or legal guardian sign a waiver.

Unfortunately, we cannot offer refunds on tickets. Please be sure you’re able to attend if you buy one! If you have purchased a BYOC ticket, you cannot change the name on your ticket and you will need to gift your seat through the DreamHack ID (DHID) system. If you claim your seat you will not be able to gift it to someone else. If you wish to give your ticket to someone else, you can do so by gifting the ticket through the DHID system.

Our policy regarding support animals follows the ADA guidelines. The below steps must be met in order to bring your support animal to the event:
 
1. Documentation for your ADA service animal must be provided. This does not include emotional support animals.

2. The documentation must be sent to support@dreamhack.com no later than 12 days prior to the event.

 
3. Once the documentation is received, we will forward to the venue for final approval. Once a response is received from the venue, you will be notified from support@dreamhack.com. Any additional information will be provided at that time.

Empty water bottles of all kinds (there will be water filling stations throughout the festival to refill water)
Single umbrella strollers – allowed and subject to search
Empty poster tubes
Computer and peripherals (including a single chair) per BYOC seat ticket including cases for gear – allowed and subject to search
Any small items needed for sleeping over (small blanket, toiletries, etc.)
Good vibes

No large strollers
No glass
No coolers
No outside alcohol
No outside food or drink
No illegal drugs
No weapons (knives, multitools, firearms)
No knives
No multitools
No firearms
No fireworks
No laser pointers
No such thing as a bad hair day, you look perfect 🙂
No pets
No e-cigs
No cigarettes
No cigars
No tobacco pipe smoking
No open or concealed flames
No explosives

Please check event rules 6.8