FAQ

No, DreamHack Masters will unfortunately not be hosted alongside DreamHack Summer this year. More information about that can be found here. Any orders containing tickets to DreamHack Masters will automatically be refunded.

If your order did not contain any special tickets for DreamHack Masters, then your existing tickets will work as normal and you do not need to do anything.

If however, your order included tickets to DreamHack Masters, your entire order will be automatically refunded and you will have to repurchase any tickets you had for DreamHack Summer.

Yes, reach out to support@tixr.com and we will refund your order to the same credit card you used to purchase. This optional refund offer is valid for one month until April 19th. Please note that due to the nature of the situation, refunds might take longer than usual.

Yes, reach out to finance@dreamhack.com and state your invoice number and we will process your refund as soon as possible. This optional refund offer is valid for one month until April 19th. Please note that due to the nature of the situation, refunds might take longer than usual.

Due to content at the festival being heavily dependent on third parties, we cannot guarantee the event will host the exact same content including but not limited to, for example esports, expo, LAN area locations or BYOC tournaments. We will continuously update our website with the confirmed content for the event.

Please note that DreamHack Masters is no longer planned to be hosted at DreamHack Summer, and Masters tickets will be automatically refunded. More information about the future of DreamHack Masters can be found here.

Yes, due to potential changes in the layout of the event, we will be removing all seat selections. The seatmap will be closed and re-opened at a later date. This means you will have to reselect your seat. We will send out information when the seatmap opens again.

You can contact us at support@dreamhack.com. Please note that due to the nature of the situation, responses might be delayed due to a lot of incoming inquiries.