FAQ

FESTIVAL INFO

DreamHack is an immersive gaming experience where the community comes to life. At our festival, you come to experience professional esports tournaments, amateur and high school gaming tournaments, world-famous bring-your-own-computer (BYOC) LAN party, cosplay, art, activities, expo, screenings and more.

We’ll be at the Elmia Congress & Concert Hall in Jönköping, Sweden.

Please refer to our bag ban FAQ for all the information in one place.

We’ve got a fleshed out Travel page with multiple modes of transport listed. You just pick whichever works best for you, and we’ll see you here.

If you’re visiting us as a day visitor, you will have access from Friday, November 24 at 10:00 CET and the expo and most activities will end on Sunday, November 26 at 18:00. The full festival is shut at 20:00 CET just 2 hours later.

If you’re a LAN attendee, the festival is open from Thursday, November 23 at 10:00 CET and you will have access until Sunday, November 26 at 20:00 CET.

Friday, November 24
12:00 – 20:00 CET

Saturday, November 25
10:00 – 20:00 CET

Sunday, November 26
10:00 – 18:00 CET

We’ll be using Lobby North for the full duration of the festival for 1 Day and 3 Day visitors. LAN attendees have access to Lobby South throughout the venue to bring in their equipment.

Until we announce anything, consider its status unknown. If you cannot find what you’re looking for on our website, then assume it’s not yet announced or it will not be happening at this time.

Join our Discord and talk to one of our reps! You can also contact our reps at support@dreamhack.com if you prefer email.

TICKETING info

You might have decided to upgrade your DreamHack experience and we want to support you, so send an email to support@dreamhack.com and they can assist.

There may be some tickets or ticket types that aren’t upgradable.

DreamHack tickets are non-refundable. The only circumstance for a ticket refund is if the event is postponed.

You will receive a full refund within 60 days of the original event dates.

Children aged 5 and under are able to attend the festival for free.

Journalists may contact the Office of Press Operations via email press@dreamhack.com 

Yes! Simply email us at support@dreamhack.com, show us of your card, and we can accommodate your request.

The only place that can assist with ticketing is our support line: support@dreamhack.com

LAN

There is a BYOC (Bring Your Own Computer) LAN area at our event where you can join in our LAN tournaments, and play games all weekend long.

We’d recommend the following:

  • Your gaming rig: PC, monitor, mouse, keyboard, headphones, and other peripherals.
  • Don’t forget the cables!
  • Powerstrip extension (with multiple power outlets)
  • Ethernet/network cable (about 15m)
  • Personal medication
  • Water bottle – don’t forget to hydrate!
  • Extra comfy clothes

We are still working with the Police with this matter. As soon as we have a final decision, we will update our FAQ and all other information channels.

The seatmap is now live! For more information on how it works, head on over to our LAN page.

The sleeping hall is found in the Nordic Wellness Racket Centrum. Across the road from the festival.

The sleeping hall will open on Thursday, November 23 at 22:00 CET until Sunday, November 26 at 10:00 CET.

Thursday at 16:00 CET and stay off all weekend long!

SECURITY & SAFETY

Make sure to check out the festival rules list so you know exactly what you can and cannot do at the festival.

While we cannot discuss all aspects of the security measures we implement at our festivals, you can read more information about what is and is not allowed at the festival through section 1 on our rules page.

Please refer to our full bag ban FAQ which has all the updated information.

NATIONAL BAG BAN UPDATE

The Swedish Police has provided updated rules and regulations concerning the national bag ban, applicable to DreamHack Winter. You can find below a list of answers to questions you may have.

DAY VISITORS: 1 DAY OR 3 DAY

You are NOT allowed to bring any bag to the venue if you have any of the following ticket types:

  • 3 Day Pass
  • 3 Day Family Pass
  • Friday Pass
  • Friday Family Pass
  • Saturday Pass
  • Saturday Family Pass
  • Sunday Pass
  • Sunday Family Pass

Exceptions may be made for people who, for medical reasons, need to bring a bag into the public event/general gathering. Exceptions may also be made for people with children who need a diaper bag. Bags that are allowed must be checked by authorized personnel.

No, you cannot. All bags or holders, outside of diaper bags and medical bags, are not allowed.

Our ruling on what is and what isn’t a bag is final. Please be respectful towards registration personnel if they deem an item that is not allowed in the venue.

DreamHack Winter offers no available wardrobe storage solutions. You cannot bring any bags to the venue.

No. Unfortunately, as per instructions and requirements from the Police, 3 day visitors are not allowed to bring bags to our festival, nor Racketcentrum. We understand and apologies for the inconvenience this may cause. Those who would have joined us in the sleeping hall, you can email support@dreamhack.com for more information. Make sure to clarify that you intended to utilize the sleeping hall so we are aware of your issue. 

If you were given a bag inside the venue you are allowed to keep that bag. But if you leave with the bag, you will not be able to return inside with the bag again. It must be left outside the venue.

We are still working with the Police with this matter. As soon as we have a final decision, we will update our FAQ and all other information channels.

Yes but you cannot bring it into the festival inside a bag. 

You are able to visit your children from Friday to Sunday in the LAN when you pick up a parent bracelet from registration. 

LAN VISITORS

You are ALLOWED to bring bags with you to the venue if you have the following ticket types:

  • LAN
  • Premium LAN
  • Quiet LAN
  • Legendary LAN

 

You will have a separate entrance via Lobby Syd (Lobby South) the whole weekend that you must use if you wish to bring your PC equipment and bags in with you.

You will be able to perform car drop offs outside Hall D on Thursday, November 23 between 10:00 – 16:00 CET.

You will have a separate entrance via Lobby Syd (Lobby South) the whole weekend that you must use if you wish to bring your PC equipment and bags in with you.

No. You will only be allowed to enter the venue with a computer at Lobby Syd/South with a valid LAN ticket. If you are entering the venue after you’ve checked in, you can use either of the entrances.

Yes. There will be checks by our security detail at Lobby Syd and Hall D car check-in location.

No. They will not be able to bring any of their bags inside. They can help carry your computer or equipment, but not be able to bring their own bag in with them.

Yes, LAN attendees will have access to the sleeping hall at the Racketcentrum.

No. You must bring all your items from Racketcentrum to the Lobby Syd/South entrance each day.

No, they will not. You must have a LAN ticket to sleep in the Racketcentrum sleeping hall. If you have any further questions, please contact support@dreamhack.com.

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