GENERAL INFO

What are the festival hours?

BYOC Ticket Holders

BYOC Load in: Thu 28 Nov 12:00
BYOC Load out: Sun 1 Dec 20:00

The network goes down: Sunday 1 Dec, 20:00
The electricity goes down: Sunday 1 Dec 20:00

 

Festival Passes

Access around the clock from Friday 29 Nov 09:00 until Sunday 1 Dec 20:00

 

1 Day Passes

Friday Pass: Friday 29 Nov 10:00  –Saturday 30 Nov 01:00
Saturday Pass: Saturday 30 Nov 10:00 – Sunday 1 Dec 01:00
Sunday Pass: Sunday 1 Dec 10:00 – Sunday 1 Dec 20:00

 

Expo Hours

Friday 10:00-20:00
Satuday 10:00-20:00
Sunday 10:00-20:00

 

All times are in CET.

Can I check in if I arrive later?

Yes! You can still check in during these times:

 

Friday: 10:00–21:00
Saturday: 10:00–21:00
Sunday: 10:00–19:00

Where is the festival taking place?

Elmia
Elmiavägen 11
SE-554 54 Jönköping
SWEDEN

When is the opening ceremony?

The opening ceremony will be on Friday, 29 November.

What is DreamHack?

DreamHack is a gaming event unlike any other! DreamHack events are all about the massive BYOC (Bring Your Own Computer or Console) party, paired with a plethora of competitive tournaments and international esports competitions happening. Visitors are able to check out the latest gaming and tech gear at the Expo, and take part in all sorts of different activities! Activities include tournaments, cosplay, non-gaming events like scavenger hunts, tabletop games and more!

Where do I buy tickets and how do I pick them up?

Ticket info can be found here. All tickets are emailed and NFC wristbands are to be picked up at the registration desk (NFC wristbands are not mailed unless you’ve purchased the home delivery add-on).

Can I buy festival tickets on location?

Festival tickets will be available for purchase at the event for day visitors if they are not sold out online. We recommend purchasing tickets as soon as possible. The tickets are cheaper if you purchase them earlier and buying them in advance guarantees you can get into the festival if we sell out. Find out more information about the different ticket types on our ticket page.

Can I really sleep overnight at the festival?

Yes, we have a lot of sleeping area in Hall A and Racketcentrum, a short walk from Elmia. The sleeping space is on a first come, first serve basis.

Are there shower areas at the festival?

Showers are available in the north part of Hall D, accessed in the corner to the left of Main Stage. There will be showers for men, women and non-binary. Showers will be available around the clock but please note that the amount of available showers & locker rooms will be limited on the whole of Saturday.

 

Non-binary shower available by going to Elmia’s support desk in Lobby Syd and getting a key. Open 8-23.

 

All showers are available around the clock and free of charge

Is there an area for parents at the festival?

Yes. We will be having a parent lounge in Lobby Nord, on the upper level of Mässgatan, outside restaurant Småland, that is open to general public. Coffee is available here.

Within this lounge we will have a reserved zone for “Parent Add-on” ticket holders.

Sales

Want to work with DreamHack? Our festivals are a great platform to engage with gamers, both live in person, or through our esports broadcasts which reach millions online! Festival partnerships including opportunities to exhibit within Expo, event branding, product placement, and different customised activations as well as esports tournament sponsorships.

 

Contact: sales@dreamhack.com

Influencer

If you’re an influential member of the community, DreamHack would love your support/attendance to make our events as fun as possible and your help sharing our events with your community.

 

Contact: Shahin Zarrabi, Head of Communications

WHAT’S ALLOWED / RESTRICTIONS

Do I need to bring anything to BYOC other than my PC?

For every BYOC ticket purchased will receive one table seat reservation and a basic chair. You will be provided with one electrical socket and one internet port. You will need to provide an internet cable (we recommend a minimum of 10m to be safe) and a power strip to be able to plug in both computer tower and monitor. If you forget these, they will be available for purchase at the DreamHack Store.

Am I allowed to build shelves on top of my BYOC table?

At regular BYOC seats: It’s allowed* as long as it’s safe and not intruding on neighbouring seats. You can also pool with a friend and build a shelf that extends over all your seats.

 

At BYOC 20+ Premium seats: It’s not allowed at all because of the tables we use there.

 

*We won’t guarantee that the shelf will fit the seats on site since we might do local adjustments. We also have switch mounts in some locations on the tables which can’t be moved.

 

We reserve the right to dismount and dismantle any construction we deem unsafe or intruding.

Is there an age restriction?

Everyone is welcome! Anyone below the age of 13 must be accompanied by their parent or legal guardian at all times.

Is IRL Streaming ok?

IRL Streaming is allowed and encouraged at DreamHack, however, it’s important to be respectful of our visitors! If, when you are IRL Streaming, a visitor asks you not to film or otherwise feature them in your IRL stream you are must cease filming them immediately. If you are IRL Streaming and not following this policy, you will be asked to leave the event.

Can I bring my support animal to the event?

Our policy regarding support animals follows the ADA guidelines. The below steps must be met in order to bring your support animal to the event:

 

1. Documentation for your ADA service animal must be provided. This does not include emotional support animals.

 

2. The documentation must be sent to support@dreamhack.com no later than 12 days prior to the event.

 

3. Once the documentation is received, we will forward to the venue for final approval. Once a response is received from the venue, you will be notified from support@dreamhack.com. Any additional information will be provided at that time

What items are allowed?

  • Empty water bottles of all kinds (there will be water filling stations throughout the festival to refill water)
  • Single umbrella strollers – allowed and subject to search
  • Empty poster tubes
  • Computer and peripherals (including a single chair) per BYOC seat ticket including cases for gear – allowed and subject to search
  • Any small items needed for sleeping over (small blanket, toiletries, etc.)

What items are not allowed?

  • No large strollers
  • No glass
  • No coolers
  • No outside alcohol, food or drink
  • No illegal drugs
  • No weapons (knives, multitools, firearms)
  • No laser pointers
  • No pets
  • No e-cigs, cigarettes, cigars, or tobacco pipe smoking
  • No open or concealed flames
  • No fireworks or explosives

Can I buy a cozy hoodie at the festival?

Yes! The official DreamHack Store will be on-site and your place to purchase exclusive DreamHack clothing and gear and some limited items only available onsite at DreamHack events.

Do you have a notice of film and photography?

Please check event rules 6.8

BYOC RELATED

What can I do on Thursday, 28 November?

Only BYOC halls will be open on this day, so you can set up and game with your friends.

 

The other activities will begin on Friday, 29 November.

Do I need a special ticket to compete in tournaments?

All DreamHack ticket holders are eligible to participate in open tournaments. Some tournaments require you to participate in a qualifier ahead of time.

 

To participate in BYOC (Bring Your Own Computer) tournaments, you’ll need a BYOC pass which gives you a seat reservation where you can set up your own computer. DreamHack’s console tournaments don’t require you to bring your own console, you can play on ours.

 

Don’t miss your chance to pre-register to secure your spot in the tournaments you want to participate in! Visit our Esports and BYOC LAN pages for additional details on pre-registration or qualifiers.

Is there a quieter area I can sit at with my BYOC ticket?

Yes, Hall A.

 

In Hall A we:
– Keep the general volume down
– Keep conversations on a normal conversation volume
– No speakers allowed at any time, use headphones
– Keep your phone on silent/vibration mode

Is it safe to bring my PC to a festival?

It is absolutely safe to bring your PC to our event. We will have our Crew security staff on-site during the whole event. If you are concerned about security you may bring a computer lock to secure your tower (or laptop) and peripherals to the table. We do not recommend leaving valuables like cell phones or wallets at your BYOC seat as those are much easier to walk away with. DreamHack is not responsible for any lost possessions.

How does seating work for BYOC?

When you purchase a ticket you will receive a request from the DHID seatmap system to claim your ticket or gift it to someone else. If you are buying for several individuals you can chose to either keep all the seats and pick them all together on the map or gift them to all of your friends and let them pick the seat themselves when the time comes.

 

The seatmap will open at a time different than you receiving the above mail if you have bought your ticket before the opening of the seatmap. In general this is when buying your ticket in pre-sale, earlybird, or early in wave 1.

 

We suggest keeping track of our social media as we will highlight when the seatmap opens there. We do not pin a date on the seatmap publicly very early on due to venue side floorplan changes.

 

Once you have picked your seat you can move it around whenever you like, however approximately a week before the event the seatmap will be locked. Meaning no more changes are possible.

Do you have accessibility seats for BYOC?

Yes, please see this article on how to apply for an accessibility seat. Seats are limited.

FOR FAQS ABOUT MANAGING YOUR TICKET, SEAT SELECTION, AND OTHER INFO

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