FAQ
FESTIVAL INFO
DreamHack is an immersive gaming experience where the community comes to life. At our festival, you come to experience professional esports tournaments, amateur and high school gaming tournaments, world-famous bring-your-own-computer (BYOC) LAN party, cosplay, art, activities, expo, screenings and more.
We’ll be in Hall C of the Georgia World Congress Center.
You can find the venue here: 285 Andrew Young International Blvd NW, Atlanta, GA 30313, United States.
Day Attendees
- Friday – 10:00 AM to 10:00 PM
- Saturday – 10:00 AM to 10:00 PM
- Sunday – 10:00 AM to 6:00 PM
BYOC LAN Attendees
- Friday, 10:00 AM to Sunday, 6:00 PM – open 24/7 until it closes!
- Friday – 10:00 AM to 6:00 PM
- Saturday – 10:00 AM to 6:00 PM
- Sunday – 10:00 AM to 6:00 PM
The festival rules can be found here.
Join our Discord and talk to one of our reps! You can also contact our reps at support@dreamhack.com if you prefer email.
ATTENDEE INFO
Children under the age of 13 must be accompanied by a parent or legal guardian, and a parental or guardian waiver must be signed when collecting your tickets for anyone under the age of 18.
You can download and fill in the the age waiver form here.
As much as we love animals, they’ll have to remain at home. The only animals allowed inside the building are service animals.
Both IRL Streaming and recording footage is allowed and encouraged at DreamHack. However it’s important to be respectful. Please note the following rules:
- No streaming with loud speakers (i.e. no audible text-to-speech enabled)
- No streaming in private areas (bathrooms, admin areas, vip rooms, etc)
- If someone asks you not to film or otherwise feature them in your IRL stream, you must cease filming them immediately.
If you breach any of these rules, your badge and access will be revoked and you will be removed from the event. If you see or experience someone breaking these rules, please let staff or security know immediately.
While we do not go out of our way to record people, you may be caught in videos used for marketing purposes. Please read section 6.8 on our rules page for a full breakdown of our video and photography rules.
At this time we are not offering a hotel room block.
BADGE / TICKETING info
You can buy badgesdirectly from our badges page. We do not condone the selling of badges on third party websites – if you do buy from them be careful as we cannot confirm their validity.
Friday and Saturday from 8 AM to 7:30 PM
Sunday from 8 AM to 5:30 PM
Yes! October 3rd – 2-8pm in the Georgia Ballroom. Ticket Holders should enter through Hall B, go down the escalator into Hall C knuckle to reach the ballroom on the 3rd floor.
DreamHack badges are non-refundable.
Some badges are easily upgradeable via your Tixr orders. Simply head over to “My Orders” and explore if any of the badges you own are eligible for upgrades.
There may be some badge or badge types that aren’t upgradable.
Children aged 12 and under are able to attend the festival for free but they must still have a ticket, so make sure to select family pass ticket when you buy a 1-day or 3-day pass.
Yes you can! Make sure to select the option on Tixr with the blue banner before you login and use your credit or debit cards to confirm your payment.
Journalists may contact the Office of Press Operations via our Press Accreditation site.
The only place that can assist with ticketing is our support line: support@dreamhack.com
byoc lan
There is a BYOC (Bring Your Own Computer) area at our event where you can join in our BYOC tournaments, and play games all weekend long.
Friday, 10:00 AM until Sunday 6PM.
Once the BYOC LAN is open, it will remain open until the festival ends.
We’d recommend the following:
- Your gaming rig: PC, monitor, mouse, keyboard, headphones, and other peripherals. Don’t forget the cables!
- Powerstrip extension (with multiple power outlets)
- Ethernet/network cable (about 50′)
- Personal medication
- Water bottle – don’t forget to hydrate!
- Extra comfy clothes
BYOC Parent Badge
Additional area access to the BYOC for parent/guardians of minors to check on them through ought the festival.
What does this mean
- You will be granted to the BYOC area within the event.
- No seat or table will be provided to you.
- We ask you do not stay in the area for extended periods of time, due to overcrowding concerns.
What the parent badge is not
- A ticket into the DreamHack Festival – a valid ticket must be purchased for the parent of the BYOC Minor.
- A parent pass does not come with a BYOC ticket. It is a Festival ticket that we extend additional access to.
You can now select your seat! Head on over to our BYOC LAN page for more information.
SECURITY & SAFETY
Make sure to check out the festival rules list so you know exactly what you can and cannot do at the festival.
While we cannot discuss all aspects of the security measures we implement at our festivals, you can read more information about what is and is not allowed at the festival through section 1 on our rules page.
