Here you can find frequently asked questions about our gaming festival. This page is your essential guide to everything you need to know before attending, providing quick and easy answers on topics like what the festival is all about, ticketing and entry, festival rules, and more.
DreamHack is where the gaming world comes to life. More than a festival, it’s a celebration of play, competition, and community — all under one roof. Whether you’re here to meet your favorite creators, compete on stage, watch the greatest tournaments, explore new games, or adventure into our immersive expo, DreamHack is the place to connect, share, and create unforgettable moments. From esports tournaments and cosplay championships to music, gaming, and hands-on experiences, every corner is alive with energy and excitement.
We’ll be at the NEC, in Birmingham, UK.
Until we announce anything, consider its status not happening/unknown. If you cannot find what you’re looking for on our website, then assume it’s not yet announced or it will not be happening at this time.
Join our Discord and talk to one of our staff! You can also contact our reps at support@dreamhack.com if you prefer email.
You can buy tickets directly from our tickets page. We do not condone the selling of badges on third party websites – if you do buy from them be careful as we cannot confirm their validity.
Yes you can! Simply head over to Tixr’s event page, select this event ticket, and then it’ll present you which upgrades your ticket has available.
Yes! All ESL One tickets have DreamHack entrance built into their tickets.
Yes, but the free seating section is a first come, first served. To guarantee your seat to watch Dota all weekend you must purchase an ESL One ticket.
We’ll refund your DreamHack ticket when you show proof of purchase for your ESL One Birmingham ticket through the AXS platform. You can email us at support@dreamhack.com.
Yes! You can head on over to Tixr account via the Tixr website, as this cannot be done via the app.
Tixr > Wallet > Events > this event, and at the bottom you should see the option to buy add-ons for your tickets. Remember, if you’re buying any add-on you’ll need 1 add-on per person. So if your DH ticket is 4x Group ticket, you will need 4x Add-ons.
DreamHack tickets are non-refundable. The only circumstance for a ticket refund is if the event is postponed.
You will receive a full refund within 60 days of the original event dates.
Journalists may contact the Office of Press Operations via this email press@dreamhack.com.
Children aged 5 and under are able to attend the festival for free. They do not require a ticket, they just need to be accompanied by a paying adult/guardian.
No. DreamHack Birmingham will not have a BYOC/LAN.
No. We’ve moved away from that functionality. Your ticket via QR code from Tixr’s email or Tixr’s app is all that is required to enter the festival.
The only place that can assist with ticketing is our support line: support@dreamhack.com.
Make sure to check out the festival rules list so you know exactly what you can and cannot do at the festival.
While we cannot discuss all aspects of the security measures we implement at our festivals, you can read more information about what is and is not allowed at the festival through section 1 on our rules page.
Please email our support team at support@dreamhack.com.
