Here you can find frequently asked questions about our gaming festival. This page is your essential guide to everything you need to know before attending, providing quick and easy answers on topics like what the festival is all about, ticketing and entry, festival rules, and more.
DreamHack is where the gaming world comes to life. More than a festival, it’s a celebration of play, competition, and community — all under one roof. Whether you’re here to meet your favorite creators, compete on stage, watch the greatest tournaments, explore new games, or adventure into our immersive expo, DreamHack is the place to connect, share, and create unforgettable moments. From esports tournaments and cosplay championships to music, gaming, and hands-on experiences, every corner is alive with energy and excitement.
We’ll be at the NEC, in Birmingham, UK.
The opening and closing hours to get inside and outside DreamHack are the following:
Friday: 12:00 – 21:00
Saturday: 10:00 – 21:00
Sunday: 10:00 – 20:00
Until we announce anything, consider its status not happening/unknown. If you cannot find what you’re looking for on our website, then assume it’s not yet announced or it will not be happening at this time.
Join our Discord and talk to one of our staff! You can also contact our reps at support@dreamhack.com if you prefer email.
Children under the age of 16 must be accompanied by a parent or legal guardian, and a parental or guardian waiver must be signed when collecting your tickets for anyone under the age of 18.
You can download and fill in the the age waiver form here.
As much as we love animals, they’ll have to remain at home. The only animals allowed inside the building are service animals.
Both IRL Streaming and recording footage is allowed and encouraged at DreamHack. However, it’s important to be respectful of our visitors! If, when you are IRL Streaming or filming, and a visitor asks you not to film or otherwise feature them in your IRL stream, you must cease filming them immediately. If you are IRL Streaming and not following this policy, you will be asked to leave the event.
All bags must be able to fit through security, and as such, we limit bag size to a standard rucksack/backpack size, i.e. no suitcases etc.
While we do not go out of our way to record people, you may be caught in videos used for marketing purposes. Please read section 15 on our rules page for a full breakdown of our video and photography rules.
At this time we are not offering a hotel room block.
You can buy tickets directly from our tickets page. We do not condone the selling of badges on third party websites – if you do buy from them be careful as we cannot confirm their validity.
Yes you can! Simply head over to Tixr’s event page, select this event ticket, and then it’ll present you which upgrades your ticket has available.
If you log into Tixr via their website, go to your wallet and check your ticket, you should be able to see post-purchase add-ons to add to your ticket.
You also can buy items on-site.
Yes! All ESL One tickets have DreamHack entrance built into their tickets.
Yes, but the free seating section is a first come, first served. To guarantee your seat to watch Dota all weekend you must purchase an ESL One ticket.
We’ll refund your DreamHack ticket when you show proof of purchase for your ESL One Birmingham ticket through the AXS platform. You can email us at support@dreamhack.com.
Yes! You can head on over to Tixr account via the Tixr website, as this cannot be done via the app.
Tixr > Wallet > Events > this event, and at the bottom you should see the option to buy add-ons for your tickets. Remember, if you’re buying any add-on you’ll need 1 add-on per person. So if your DH ticket is 4x Group ticket, you will need 4x Add-ons.
DreamHack tickets are non-refundable. The only circumstance for a ticket refund is if the event is postponed.
You will receive a full refund within 60 days of the original event dates.
Journalists may contact the Office of Press Operations via this email press@dreamhack.com.
Children aged 5 and under are able to attend the festival for free. They do not require a ticket, they just need to be accompanied by a paying adult/guardian.
No. DreamHack Birmingham will not have a BYOC/LAN.
No. We’ve moved away from that functionality. Your ticket via QR code from Tixr’s email or Tixr’s app is all that is required to enter the festival.
Yes we do! Simply fill out this form and we’ll get back to you as soon as we can.
The only place that can assist with ticketing is our support line: support@dreamhack.com.
Make sure to check out the festival rules list so you know exactly what you can and cannot do at the festival.
While we cannot discuss all aspects of the security measures we implement at our festivals, you can read more information about what is and is not allowed at the festival through section 6 on our rules page.
Yes. Certain areas at the festival will be age restricted via the PEGI 16 or 18 rating systems. You may be asked to provide ID or parental consent for these areas.
You can download and fill in the the age waiver form here.
Please email our support team at support@dreamhack.com.
