Doors open Friday, Jun 3 2022 at 9AM.
Doors close on Sunday, Jun 5 2022 at 7PM.

Yes! All visitors must follow the event rules posted here.

In coordination with the venue, we are currently evaluating ticket caps for certain days and areas, entrance and exit plans, and social distancing guidelines and recommendations. We will release updated information regarding our strategy and any specific details as they become available. As always, we will strictly adhere to any venue and local authority requirements.

DreamHack will also rework our placement of stanchions where people queue, broaden our registration area to utilize the lobby effectively, and ensure that our show walkway sizes are increased while clearly indicating directions to reduce cross traffic.

We want you to be safe and to feel safe. If we are required by local authorities to enforce a mask mandate, rapid testing, or require proof of vaccination, we understand you might not want to attend any longer. As such, if you purchased a ticket before an announcement relating to Covid restrictions, we will be happy to provide you with a full refund. If you purchased your ticket after an announcement, the normal ticket refund policies will prevail.

You will receive a full refund within 60 days of the original event dates.

You can get your tickets here.

All tickets can be picked up at the registration desks at the main entrance to Hall C. Ultra ticket holders have a VIP entrance line at the main entrance.

You can also order home delivery during the ticket checkout process. You will receive tracking information via email and your wristband or badge will be shipped directly to you 4 weeks prior to event start.

Please head over to this site to see available add-ons you can purchase. Once you’ve clicked on the URL to the ticket page, add a ticket and proceed to choose your Add-on

All 2-day tickets are automatically upgraded to 3-day to include Friday admission also.

On December 8th, you will receive an email asking you to login and select your seat.

Request a Parental BYOC upgrade from the check-in staff onsite. They will upgrade your credential to allow access.

Please note your access will be linked to your child’s seat and does not grant you a seat in the BYOC. If you want to have a seat, you need to buy a full ticket.

Children under the age of 13 must be accompanied by a parent or legal guardian, and a parental or guardian waiver must be signed when collecting your tickets for anyone under the age of 18.

Children 5 years and younger get free admission accompanied by a parent or a legal guardian.

Download the parental/guardian waiver form here

We will be bringing top tier CS:GO with IEM Dallas. Together with CRL, exciting FGC scene and ESL Impact. Check it all out here.

Yes, ticket registration desks will be open until 8PM daily.

Head over to dreamhack.com/winter to see what we’ve got planned for you! Your DreamHack Beyond discount code will remain valid!

Please see the Convention Centre website here to purchase parking passes.

Contact our customer support reps at support@dreamhack.com and we’ll help you out!

See our rules for what you’re allowed and not allowed to bring into the venue.