DreamHack is an immersive gaming experience where the community comes to life. At our festival, you come to experience professional esports tournaments, amateur and high school gaming tournaments, world-famous bring-your-own-computer (BYOC) LAN party, cosplay, art, activities, expo, screenings and more.
You can find the venue here: 650 S Griffin St, Dallas, TX 75202, United States.
Hall D is the entrance for regular and premium general admission 1-day and 3-day.
The following are each days opening and closing hours:
Friday: 10 AM – 10PM
Saturday: 10 AM – 10PM
Sunday: 10 AM – 6 PM
The following are each days opening and closing hours:
Friday: 10 AM – 6 PM
Saturday: 10 AM – 6 PM
Sunday: 10 AM – 6 PM
The following are each days opening and closing hours:
Friday from 10 AM until Sunday 6 PM.
The festival rules can be found here.
If you are need for special accommodations, please fill out the disability accommodation request form prior to the event. For more information, check out our accessibility page.
There is alcohol served in the IEM arena but the rest of the festival is an alcohol free event.
Join our Discord and talk to one of our community members! You can also contact our reps at support@dreamhack.com if you prefer email.
Children under the age of 13 must be accompanied by a parent or legal guardian, and a parental or guardian waiver must be signed when collecting your tickets for anyone under the age of 18.
You can download and fill in the the age waiver form here.
As much as we love animals, they’ll have to remain at home. The only animals allowed inside the building are service animals.
Both IRL Streaming and recording footage is allowed and encouraged at DreamHack. However, it’s important to be respectful of our visitors! If, when you are IRL Streaming or filming, and a visitor asks you not to film or otherwise feature them in your IRL stream, you must cease filming them immediately. If you are IRL Streaming and not following this policy, you will be asked to leave the event.
While we do not go out of our way to record people, you may be caught in videos used for marketing purposes. Please read section 6.8 on our rules page for a full breakdown of our video and photography rules.
At this time we are not offering a hotel room block.
You can buy tickets directly from our tickets page. We do not condone the selling of badges on third party websites – if you do buy from them be careful as we cannot confirm their validity.
DreamHack tickets are non-refundable. The only circumstance for a ticket refund is if the event is postponed.
You will receive a full refund within 60 days of the original event dates.
Children aged 12 and under are able to attend the festival for free but they must still have a ticket, so make sure to select family pass ticket when you buy a 1-day or 3-day pass.
Yes you can! Make sure to select the option on Tixr with the blue banner before you login and use your credit or debit cards to confirm your payment.
Yes! On Thursday, May 22, you can pick up your tickets in the Hall F lobby, between 2pm to 8pm.
Some tickets are easily upgradeable via your Tixr orders. Simply head over to “My Orders” and explore if any of the ticket you own are eligible for upgrades.
There may be some ticket or ticket types that aren’t upgradable.
No, you can have 1 person collect all the tickets and then distribute them among yourselves. This also applies during early ticket pick-up hours. One can pick up on Thursday, and give to each other on other days.
Journalists may contact the Office of Press Operations via our Press Accreditation site.
The only place that can assist with ticketing is our support line: support@dreamhack.com
All of the following parking related information is provided to us by the KBHCC. For the most up to date and accurate information, please refer to their website, click here. Parking is handled by ACE Parking, not by DreamHack.
You should take your ticket with you so you can pay prior to leaving.
There are three ways to pay:
Yes, however only when prompted to when you drive up to the entrance. Please see the pay station for
instructions. Prepaid parking passes may be purchased online at space.aceparking.com.
Cash will only be accepted at the pay station by the main entrance.
Yes, the rate is $20 per entry per day, no ins and outs.
There is a call button at the lower left side of the pay station. The Call Center is open 24/7
A pass is valid from the time the facility opens at 5 a.m. until the garage closes at midnight. OVERNIGHT
PARKING IS NOT ALLOWED. You can purchase multi-day passes. You will be asked for a date or range of dates
when you make your purchase. Please keep in mind that multi-day passes are valid only during garage operating
hours as noted above and no overnight parking is allowed, however in exigent circumstances you may still exit
after midnight via the Canton St. exit
Parking passes are good for the day purchased and/or utilized, but you must leave by midnight.
No. The parking pass can only be used for the date selected. Please choose the correct date you will be parking for the pass to be accepted. You can purchase your pass up to two months in advance.
No. Vehicles left overnight may be towed at owner’s expense.
Please contact the parking manager at 214.670.4255 for options.
Please contact the parking manager at 214.670.4255 for options.
Unfortunately, they do not offer any discounts, but they thank you for your service.
Please contact the parking manager at 214.670.4255 for options.
Please contact the parking manager at 214.670.4255 for assistance.
Yes, validation is available for select visits, meetings, etc. Please contact your Oak View Group representative for
more information.
Parking lots C and E are surface level and utilize pay stations only.
Pricing varies per lot
Yes, you can purchase parking permits at space.aceparking.com
No. Each pass is for the individual that purchased the pass.
Unfortunately, you cannot park a trailer in the garage. However, surface Lot E is available for trailer parking.
Please contact the parking manager at 214.670.4255 for options.
Yes. Please contact the parking manager at 214.670.4255 for options.
All passes purchased online are only valid for entry one time. The pass can be purchased by one individual and
sent via text or email to whomever. Once the pass is utilized it is no longer valid.
Please press the call center button for assistance.
Please press the call center button for assistance.
Please press the call center button for assistance.
All prepaid parking passes hold a parking space per pass. If a you approach the garage and it is closed, you are
required to show the parking pass to the attendant. Access will be granted, and the attendant will direct you to an
open parking space.
There is a BYOC (Bring Your Own Computer) area at our event where you can join in our BYOC tournaments, and play games all weekend long.
Friday from 10 AM until Sunday 6 PM.
Once the BYOC LAN is open, it will remain open until the festival ends.
All support will happen via the DreamHack Discord Server so don’t forget to join that before your tournament is due to start!
There will be no concessions available during the night for the BYOC, however we allow you to bring in food for yourselves to consume.
We’d recommend the following:
Head on over to this link and purchase yourself the monitor. Remember to show both this and your BYOC ticket at registration!
Head on over to this link and purchase yourself the rental chair. Remember to show both this and your BYOC ticket at registration!
BYOC Parent Badge
Additional area access to the BYOC for parent/guardians of minors to check on them through ought the festival.
What does this mean
What the parent badge is not
Make sure to check out the festival rules list so you know exactly what you can and cannot do at the festival.
While we cannot discuss all aspects of the security measures we implement at our festivals, you can read more information about what is and is not allowed at the festival through section 1 on our rules page.
