DreamHack Stockholm has Started! Opening Ceremony in:

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FAQ

FESTIVAL INFO

DreamHack is an immersive gaming experience where the community comes to life. At our festival, you come to experience professional esports tournaments, amateur and high school gaming tournaments, world-famous bring-your-own-computer (BYOC) LAN party, cosplay, art, activities, expo, screenings and more!

We’ll be at the Stockholmsmässan, in Stockholm, Sweden.

We’ve got a fleshed out travel page with multiple modes of transport listed. You just pick whichever works best for you, and we’ll see you here.

We open at 10:00 on Friday, November 22.

Day visitors can enjoy the festival during the following hours:

  • Friday, November 22 – 10:00 –  23:59. 
  • Saturday, November 23 – 10:00 – 23:59. 
  • Sunday, November 24 – 10:00 –  20:00. 

LAN visitors will be able to keep gaming until 10:00 Monday, November 25.

Registration for tickets opens and closes on the following:

  • Friday, November 22, 10:00 – 22:00
  • Saturday, November 23, 10:00 – 22:00
  • Sunday, November 24, 10:00 – 17:00

The expo hours open at the following times:

  • Friday, November 22, 10:00 – 20:00
  • Saturday, November 23, 10:00 – 20:00
  • Sunday, November 24, 10:00 – 18:00

For general attendees you will enter via the West Entrance. These ticket types are as follows:

  • Friday Ticket Holders
  • Saturday Ticket Holders
  • Sunday Ticket Holders
  • 3-Day Ticket Holders

For LAN attendees, and special guests, you will enter via the East Entrance. Once you have your badge, you can enter in either entrance. These ticket types are as follows:

  • Regular LAN
  • Ultimate LAN
  • 20+ LAN
  • Ultimate 20+ LAN

VIP Guests, Media, Artists, Creators and Cosplayers will enter via a special entrance next to the Main Entrance (via the Scandic Talk Hotel Lobby).

  • VIP
  • Exhibitors
  • Media
  • Artist
  • Creator
  • Cosplay

Do note, you cannot bring your LAN gaming gear with you through the West Entrance, that can only occur at the East Entrance.

Yes, Stockholmsmässan does have access to a cloak room. The fee is 40 SEK for a jacket and 40 SEK for a bag. Payment is made by card. This is after security. The bag ban is still in place, so for 1-day and 3-day visitors you cannot bring your bag with you.

Until we announce anything, consider its status not happening/unknown. If you cannot find what you’re looking for on our website, then assume it’s not yet announced or it will not be happening at this time.

Join our Discord and talk to one of our staff! You can also contact our reps at support@dreamhack.com if you prefer email.

TICKETING info

You are now able to upgrade some of your tickets via Tixr! Simply head on over to their orders tab found here and any applicable tickets will allow you to upgrade without going through support.

You can currently upgrade the following tickets:

  • Friday, Saturday, 0r Sunday tickets to a 3 Day ticket.
  • 3 Day regular to an Ultimate 3 day ticket.

DreamHack tickets are non-refundable. The only circumstance for a ticket refund is if the event is postponed.

You will receive a full refund within 60 days of the original event dates.

Journalists may contact the Office of Press Operations via this form or via our email press@dreamhack.com.

Children aged 5 and under are able to attend the festival for free. They do not require a ticket, they just need to be accompanied by a paying adult/guardian.

Yes! Simply email us at support@dreamhack.com, show us of your card, and we can accommodate your request.

No, they cannot.

The only place that can assist with ticketing is our support line: support@dreamhack.com.

SECURITY & SAFETY

LAN attendees above the age of 20 will have access to a separate bar area in the 20+ LAN section. Every attendee will have to show ID to enter the bar to be served a drink. 

Beyond this, only restaurants at DreamHack Stockholm will serve alcohol for day ticket holders and LAN attendees above the age of 20. Each person ordering an alcoholic drink in this restaurant has to show ID to be served a drink. It is not allowed to bring your beverage with you outside of the designated areas. 

No strong liquor will be served at DreamHack Stockholm. If an attendee is behaving inappropriately due to intoxication DreamHack staff will have the attendee leave the event premise and be escorted out. 

Yes. We are following the authorities guidelines and will apply these for DreamHack Stockholm. This means that no bags are allowed to be brought into the event. That goes for all bags, also small hand bags, cloth bags and plastic bags. There will be no bag storage offered at the event. 

Police authorities have made the decision for a total bag ban for larger events in Sweden. Safety for our attendees is our top priority. We are in constant communication with concerned authorities and will adapt our events accordingly as guidelines are updated. 

The only people who may bring a bag with them are LAN attendees.

Yes. You may be asked to present a doctors note or prescription note, but you can bring in a small medical bag for those reasons.

You are NOT allowed to bring any bag to the venue if you have any of the following ticket types:

  • 3 Day Ticket
  • 3 Day Group Ticket
  • 3 Day Family Ticket
  • Friday Ticket
  • Friday Family Ticket
  • Saturday Ticket
  • Saturday Family Ticket
  • Sunday Ticket
  • Sunday Family Ticket

Make sure to check out the festival rules list so you know exactly what you can and cannot do at the festival.

While we cannot discuss all aspects of the security measures we implement at our festivals, you can read more information about what is and is not allowed at the festival through section 1 on our rules page.

lan

There is a BYOC (Bring Your Own Computer) LAN area at our event where you can join in our LAN tournaments, and play games all weekend long.

Once you arrive at Stockhomsmässan, make your way to the East Entrance which is the dedicated LAN entrance of the event. Here you can bring in your computer and get yourself set up for the event! There are plenty of parking spaces available to use when you unload your gaming gear!

When entering the event you will be asked to present your bag to the security staff for a bag search. To make this process as easy as possible, please have your bag ready to be presented to the staff.

We’d recommend the following:

  • Your gaming rig: PC, monitor, mouse, keyboard, headphones, and other peripherals.
  • Don’t forget the cables!
  • Powerstrip extension (with multiple power outlets)
  • Ethernet/network cable (about 15m)
  • Personal medication
  • Water bottle – don’t forget to hydrate!
  • Extra comfy clothes

Yes! Your table can be used for any console or other system. You’ll still need to bring your own monitor, cables, console, etc.

No. The LAN area is only accessible for those with LAN tickets. 

  • Your friends (don’t pack them, it’ll be awkward at security)
  • Your phone
  • Cushion for your derriere
  • Decorations! All must be powered off your PC and fit in your space without disturbing anyone else near you.
  • Duct tape (solves most problems!)
  • Computer security lock, cables, and padlock to secure your hardware
  • Multivitamins
  • Flashlight to find your stuff in the dark
  • Ear plugs
  • Your own gaming chair

No. There will not be a sleeping hall available for LAN visitors at DreamHack Stockholm.

Yes you can, but only with a specific wristband. If you have a minor in the LAN and you wish to check in on that person at the event make your way to the East Entrance during the entrance opening hours. If you have the chance, please fill out the form ahead of arriving to the entrance since we need to have your personal information to issue to the temporary access. 

You will be asked to leave your ID card at the desk as a deposit, this is to ensure that you are leaving the building. 

Yes, LAN visitors can bring their bags.

You ARE allowed to bring any bag to the venue if you have any of the following ticket types:

  • Regular LAN
  • Ultimate LAN
  • 20+ LAN
  • Ultimate 20+ LAN

OTHER